Storage Pinner Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Pinner provides removal, storage and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Company means Storage Pinner, the provider of removal and storage services.

Customer means the person, firm or organisation that books or uses the services of the Company.

Services means any removal, transport, packing, loading, unloading, storage, handling, or related services provided by the Company.

Goods means the items, belongings or property that are the subject of the Services.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides domestic and commercial removal and storage services, including collection, transportation, delivery, packing, unpacking, and short or long term storage of Goods. Services are provided within the UK, and any request for international moves is subject to separate written agreement.

The precise scope of Services will be as described in the quotation or booking confirmation issued by the Company. Any additional services requested by the Customer and accepted by the Company will be chargeable in accordance with the Companys then current rates, unless otherwise agreed in writing.

3. Booking Process

3.1 Enquiries

Customers may request a quotation by providing details of the Goods, property access, service dates, and any special requirements. Quotations are based on the information supplied and are subject to survey or further clarification where required.

3.2 Quotations

Unless otherwise stated in writing, quotations are estimates only and are valid for a specified period from the date of issue. The Company reserves the right to amend or withdraw a quotation if the information provided by the Customer is incomplete, inaccurate, or if the scope of work changes.

3.3 Acceptance and Formation of Contract

A Contract is formed when the Customer accepts the quotation or service proposal issued by the Company and the Company confirms the booking. Acceptance may be given verbally or in writing, subject to the Companys confirmation. The Company may refuse any booking at its discretion.

3.4 Booking Details

The Customer must ensure that all booking details, including dates, addresses, access information, inventory and contact details, are accurate and complete. The Company is not liable for delays, additional costs or inability to perform the Services arising from incorrect or incomplete information provided by the Customer.

4. Customer Obligations

The Customer agrees to:

Provide accurate information regarding the Goods, including quantity, size, weight, and any fragile, high value or special items.

Ensure that adequate access and parking are available at collection and delivery addresses. Any parking restrictions, permits, or charges are the responsibility of the Customer unless otherwise agreed.

Arrange for appropriate packing of Goods where the Customer has not requested packing services, ensuring items are safe for transport and storage.

Be present or represented by an authorised person during collection and delivery, to provide instructions, sign documentation and check the Goods.

Comply with all applicable laws and regulations, including those relating to waste, hazardous materials and prohibited items.

5. Payments and Charges

5.1 Pricing

Prices are based on the information supplied by the Customer and may include factors such as volume, weight, distance, access, labour required, packing materials, storage duration and any additional services. Unless otherwise stated, prices are in pounds sterling and inclusive or exclusive of VAT as specified by the Company.

5.2 Deposits and Prepayments

The Company may require a deposit or full prepayment to secure a booking. The amount and due date will be specified in the quotation or booking confirmation. The Company is under no obligation to carry out the Services if the required deposit or prepayment has not been received in cleared funds.

5.3 Payment Terms

Unless otherwise agreed in writing, payment for removal services is due at or before the start of the move. Payment for storage services is due in advance for each billing period. Ongoing storage charges are payable until all Goods are removed from storage and any outstanding balance has been settled.

5.4 Late Payment

If the Customer fails to make payment by the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate and may suspend or withhold Services until payment is received in full. The Company may also exercise a lien over the Goods, meaning it may retain them until all sums due have been paid.

6. Cancellations and Amendments

6.1 Customer Cancellations

The Customer may cancel or postpone a booking by giving notice to the Company. The following cancellation charges may apply, based on the time remaining before the scheduled Service date:

More than seven days before the Service date: no cancellation fee, save for any non refundable costs reasonably incurred by the Company.

Between two and seven days before the Service date: a percentage of the quoted price may be charged, reflecting the Companys loss of opportunity and planning costs.

Less than two days before the Service date or on the day of service: up to 100 percent of the quoted price may be charged.

The exact scale of charges will be specified in the Companys current cancellation policy or booking confirmation.

6.2 Company Cancellations

The Company may cancel the Contract or any part of the Services if:

The Customer fails to pay any required deposit or payment on time.

The Customer is in breach of these Terms and Conditions.

Providing the Services would be unlawful, unsafe, or impossible due to circumstances beyond the Companys reasonable control.

In such cases the Company will refund any sums paid for Services not provided, except where the Customer is in breach, in which case the Company may retain or apply payments to cover its reasonable costs and losses.

6.3 Amendments

If the Customer wishes to change the Service date, address, scope of work, or other material details, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in revised pricing, and the Customer must accept the revised quotation for the Contract to continue.

7. Storage Terms

Where the Company provides storage services, the following additional terms apply:

The Company will store Goods at a facility chosen at its discretion. The location and method of storage may be changed at any time, provided that the level of care is not materially reduced.

The Customer is responsible for ensuring that any Goods placed into storage are suitably packed and prepared, unless packing services are provided by the Company.

Storage charges are payable in advance and continue to accrue until the Customer has paid all outstanding sums and removed all Goods from storage.

The Customer must give reasonable notice if they wish to access or remove Goods from storage, so that suitable arrangements can be made.

If the Customer fails to pay storage or other charges when due, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover outstanding sums and reasonable costs.

8. Prohibited and Restricted Items

The Customer must not request the Company to pack, move or store any items that are illegal, hazardous, explosive, flammable, corrosive, toxic, perishable, contaminated, or otherwise unsuitable for standard domestic or commercial storage. Examples include but are not limited to gas cylinders, fuels, chemicals, firearms, ammunition, illegal drugs, live animals, plants, and food intended for consumption.

The Company may refuse to handle any Goods that it reasonably considers to be unsafe, unlawful, or in breach of these Terms and Conditions. If such items are discovered, the Company may arrange for their safe disposal or return at the Customers cost and may report any unlawful items or activities to the relevant authorities.

9. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. Where the Customer requests removal or disposal of unwanted items, the Customer confirms that they have the right to dispose of such items and that they are not prohibited or hazardous.

Any waste removal or disposal service will be subject to separate charges. The Company will deliver items only to appropriate facilities or transfer stations, and will not dump or unlawfully dispose of waste.

The Customer must not include hazardous or restricted waste in general household or office clearances. If such items are found, the Company may refuse to remove them, may arrange specialist disposal at additional cost, and may recover from the Customer any fines or charges imposed due to improper waste handling caused by the Customers breach of these Terms and Conditions.

10. Liability and Limitations

10.1 Duty of Care

The Company will exercise reasonable skill and care in providing the Services. However, the Companys liability is subject to the limitations and exclusions set out in this section.

10.2 Exclusions of Liability

The Company is not liable for:

Loss or damage arising from the Customers failure to pack Goods properly where packing services are not provided by the Company.

Loss or damage arising from inherent defects, flawed construction, natural deterioration, or vulnerability of the Goods, including but not limited to fragile items, assembled flat pack furniture, and items made of glass.

Loss or damage caused by fair wear and tear, atmospheric or climatic conditions, or changes in temperature or humidity.

Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss, whether or not foreseeable.

10.3 Limitation of Liability

Subject to any mandatory rights under law, the Companys total liability for loss of or damage to Goods or other property arising out of or in connection with the Services shall not exceed a reasonable limit per claim or per consignment, as specified in the quotation or applicable policy. The Customer is advised to arrange adequate insurance cover for higher value Goods where appropriate.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.

11. Claims and Complaints

Any visible loss or damage to Goods should be reported to the Company as soon as reasonably practicable and in any event within a reasonable period after completion of the Services or after retrieval from storage. The Customer should provide photographs, inventory details and any supporting information requested by the Company to enable an assessment of the claim.

Failure to notify the Company within a reasonable time may affect the ability to investigate or resolve the issue. The Company will handle claims and complaints in a fair and timely manner and may request access to inspect the Goods or premises.

12. Force Majeure

The Company is not liable for any delay or failure to perform its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control. These may include, without limitation, severe weather, road closures, traffic incidents, industrial disputes, civil unrest, acts of terrorism, acts of government, or failures of utilities or transport networks.

Where a force majeure event occurs, the Company will take reasonable steps to reduce its impact and will resume performance as soon as reasonably possible. Service dates may be rescheduled by agreement.

13. Data Protection and Privacy

The Company will collect and process personal information about the Customer and, where applicable, their representatives, for the purposes of providing the Services, managing bookings, processing payments and complying with legal obligations. Personal data will be handled in accordance with applicable data protection legislation in the UK.

The Company will take appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse and will retain such information only for as long as necessary for the purposes for which it was collected or as required by law.

14. Termination

Either party may terminate the Contract with immediate effect by giving notice if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being asked to do so.

On termination, the Customer must immediately pay all sums due to the Company and arrange for the prompt removal of Goods from storage, subject to the Companys lien and any right to recover outstanding charges.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary so as to be valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under the Contract constitutes a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.

The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services, provided that the Company remains responsible for the proper performance of the Contract.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings. Any changes or additions to these Terms and Conditions must be agreed in writing by the Company.